Cornish Cuisine

Just had a disappointing experience with Cornish Cuisine - http://www.cornishcuisine.co.uk Goods (food) were ordered over a month ago: 1st attempt - never sent 2nd attempt - sent by next day carrier & arrived 4/5 days later after being delivered to the neighbours porch and spending a few hours in the sun 3rd attempt - rang and explained the situation to Cornish Cuisine just before the Bank Holiday. Said they would be having a new delivery in on Tuesday after the Bank Holiday and would depatch on Tuesday - by Friday nothing had arrived 4th attempt - rang Cornish Cuisine twice on the following Friday - once to leave an answerphone message and the second time spoke to a man and tried to explain the situation. He said that it was not his department and would pass the matter on; getting the correct person to telephone back - no telephone call was ever recieved 5th attempt - telephoned Cornish Cuisine the following day and once again spoke the the same man - again informed that it was not his problem and would pass a message along. At this juncture pointed out that they were either in business or not and he actually needed to take responsibility rather than simply 'ducking' the issue. Furthermore that actually the customer did not appreciate the being pushed from 'pillar to post' over a product that had been paid for 4/5 weeks previously where they had not fulfilled their part of the transaction At which point the man at Cornish Cuisine said he would refund the money and put the phone down Truly excellent customer service and a warning tale for anyone proposing to do business with Cornish Cusine